WFM Planning as a Services (PaaS) & Consulting
Experts in
Workforce Management & Resource Planning
Services
ZEN-RP offer Workforce Management (WFM) and Resource Planning as a Services (PaaS) to contact centres, providing all the benefits of an onsite planning team, without the costly overheads.
ZEN-RP takes responsibility for all of your Resource & Planning or WFM needs which include:
• Creating and Managing Forecast
• Generation of Schedules
• FTE and Capacity Planning
• Intraday Management and Reporting
• Holiday Management
• Adherence Reports
• Full System Administration
Our team of consultants have over 30 years of combined experience in Resource Planning and Workforce Management. We will help your WFM or Planning function to be more efficient and improve its effectiveness within your business.
We also offer hosted Workforce Management solutions from some of the leading WFM vendors to provide you with a complete hassle free solution.
WHAT WE DO
Forecasting and Scheduling
We will take care of all your forecasting and scheduling needs to help meet business targets and goals. By working with you to understand your business drivers and work rules we will create accurate capacity plans and efficient schedules to meet customer demand
System Administration
ZEN-RP will take full ownership of your WFM administration, from adding new business entities to managing employees and user permissions.
Intraday Management and Reporting
We will provide you with updates on your performance and recommendations to allow you to make pro-active decsions. With regular updates and reports you will have all the information you need to make WFM a success in your business.
