WFM Planning as a Service (PaaS)

System Administration

ZEN-RP will take care of all your system administration, from setting up new business entities, adding new employees or managing leavers, with ZEN-RP your system will alsways be up to date.

Forecasting

We will work with your to understand your business drivers, seasonal patterns and trends to ensure you get the the most accurate forecast possible. Our experts have many years of forecasting experience from short term intraday planning through to long term budget and capacity planning.

Schedule Generation

Our team of expert schedulers will use your business rules and the power of WFM to ensure you get the most efficient schedules possible to meet customer demand. ZEN-RP can also help you get more from your schedules by offering insight into how you can opimize your "schedule fit" to improve shift inflex and reduce costs.

Intraday Reports and Updates

ZEN-RP can offer you intraday reporting capabilities and management services to ensure you can make pro-active decisions about your business, rather than re-active. By analysing your supply and demand values we can highlight potential staffing shortfalls and avoid service impacting periods.

Manager and Employee Engagment

With our hosted WFM solution you will have access and control of your schedules via our management portal. Your employeees will also have the ability to make holiday bookings and shifts swaps which can be fully automated to reduce manual tasks.

Training Services

We offer a variety of training services from forecasting methodology, scheduling techniques and process improvement, to help your business get the most from their resource & planning team. We are also experts in NICE IEX WFM and can offer a full range of product specific training courses.

Consultancy Services

We offer a wide range of additional consultancy services such as:

Best Practice Workshops

Efficiency Improvement

Schedule Reviews

Process Optimisation

Real Time Management

Setting up a new planning team

Hosted WFM Services

ZEN-RP has partnered with some of the best Workforce Management vendors to offer you a WFM solution that best meets your needs, without the need for on premise technology at a low monthly cost. Workforce Management could help you get better forecast or capacity plans, more efficient and effective schedules and provide you with real time adherence and performance updates. Effective Workforce Management has been proven to reduce overall staff costs and a return in your investment within a little as 6 months.

Download a copy of our Services Brochure