ZEN-RP offers Managed WFM Services to contact centres, providing all the benefits of a Workforce Management system, with only a fraction of the staff costs normally needed.

WFM is a vital part of any successful Contact Centre, providing accurate forecasts and schedules to meet customer demand in the most cost effective way. It has been proven that WFM can reduce overall staff costs by improving forecast and schedule efficiency, manage adherence and help reduce overtime costs.

ZEN-RP takes responsibility for all of your WFM needs which include:

Creating and Managing Forecast

Generation and Administration of Schedules

FTE and Capacity Planning

Intraday Management and Reporting

Holiday Booking

Adherence Reports

System Administration

Why Choose ZEN-RP?

Implementing WFM can be a very valuable decision for your business, but can also be a very expensive one if finances are tight. Due to our unique pricing model we are able to offer you some of the best WFM solutions on the market and a team of skilled Resource Planners for the fraction of the cost of an on premise solution.

No overheads such as NI or Pension

Knowledge Retention

No Holiday or Sickness cover

Industry Best Practice

No costly training

THE PROCESS

By choosing ZEN-RP you could have results within a matter of weeks. We will collect your data and build your system without any impact on your day to day business. Will will also provide the relevant training to Managers and Employees to allow them to use the system from day one.

STEP 1

Onsite data discovery workshop

STEP 2

System design and build

STEP 3

1st set of forecasts and schedules issued.

STEP 4

Start using your new WFM system